Reception Phone greeting and pleasantness Poor Fair Average Satisfactory Excellent Efficiency of appointment booking Poor Fair Average Satisfactory Excellent Appointment Confirmation Poor Fair Average Satisfactory Excellent Greeting upon arrival Poor Fair Average Satisfactory Excellent Overall politeness Poor Fair Average Satisfactory Excellent Handling of Objections Poor Fair Average Satisfactory Excellent Garage Atmosphere Quality of customer service Poor Fair Average Satisfactory Excellent Clienliness Poor Fair Average Satisfactory Excellent Overall proffesionalism Poor Fair Average Satisfactory Excellent Selection of retail products Poor Fair Average Satisfactory Excellent Hair Mechanics Attitude Poor Fair Average Satisfactory Excellent Efficency & Consistency of appointment Poor Fair Average Satisfactory Excellent Appearance & Hygeine Poor Fair Average Satisfactory Excellent Product Knowledge Poor Fair Average Satisfactory Excellent Cleanliness of work area Poor Fair Average Satisfactory Excellent Esthetic Detailers Attitude Poor Fair Average Satisfactory Excellent Efficiency & Consistency of appointment Poor Fair Average Satisfactory Excellent Appearance & Hygeine Poor Fair Average Satisfactory Excellent Product Knowledge Poor Fair Average Satisfactory Excellent Cleanliness of work area Poor Fair Average Satisfactory Excellent Customer Information Name: Day Phone: Evening Phone: Comment

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